Now Hiring - Professional Services Technical Inside Sales Representative in Glendale, WI

Overview

Leverage your technical skills while playing a key role in bringing exceptional solutions to clients! River Run is seeking a detail-oriented Technical Inside Sales Representative (TISR) that thrives in a fast-paced, team atmosphere. This role is primarily responsible for working with clients and/or the technical team to design and create estimates/proposals for River Run clients, including network upgrades, and assists in maintaining long-term relationships with River Run clients and vendors while coordinating larger technical proposals for products and services. This role offers the opportunity to grow into a full time Account Executive (AE) in the Sales Department or a Systems Specialist in the Technical Services Department.

Primary Duties and Responsibilities

• Provide Clients customized, appropriate solutions to help them succeed
• Conduct, research and compile estimates, including customized network design/network infrastructure; workstation custom builds; hardware and application compatibilities; basic hardware/software solutions; and software subscription renewals
• Partner with Client Service Leaders (CSL), Technical Service Leaders (TSL), Technicians and Account Executives (AEs) on larger deals
• Assist Project Managers with parts/hours reconciliation
• Identify and resolve problems in a timely manner, by skillfully gathering and analyzing information
• Assist AE's in maintaining existing Client relationships
• Communicate directly to existing Clients and Prospects by explaining technology solutions and/or closing deals
• Assist in training Sales Team on all levels of proposals and new technology
• Review quotes as requested by Account Executives and other team members
• Maintain and improve current quality standards (change orders, quoting-related returns, etc.)
• Follow standards for labor estimates and/or confer with Technical Services Department
• Develop and maintain relationships with distributors and vendors
• Conduct research and make internal recommendations on products and issues
• Stay current on technological advancements and look for innovation opportunities; Attend trade shows to learn about new products and maintain current product knowledge
• Obtain certifications as required by department
• Other duties as assigned by the Inside Sales Leader
  

Skills and Experience

• 1-2+ years of Windows/Mac sales experience
• Knowledge of service-related issues and troubleshooting methodology
• A proven background in:
• Network services sales
• Current hardware/software knowledge
• Research aptitude
• Strong client and team interaction focusing on:
  • Communication
  • Problem Solving
  • Excellent verbal and written communication skills
• Driven to help clients and provide the right solution
• Must have strong organizational and prioritization skills
• Willingness and drive to take on new challenges and hit targets
• Experience in using PSA/CRM/ERP based programs preferred
• Must be able to prepare and edit network diagrams using SmartDraw

Education: Associate's degree or equivalent certifications and/or experience.

Transportation: Must have a reliable car, valid driver's license and valid vehicle insurance.

Physical Demands: The employee must regularly lift and /or move up to 10 pounds, sometimes lift and/or move up to 50 pounds